- Chartered Accountants
- 6 staff
- One location
Durrants is a firm of chartered accountants based in Crowthorne, Berkshire with a single office of 6 staff.
As they hold sensitive financial data for their clients, fast and reliable IT is critical to their business. They run accounting and taxation software, such as IRIS, QuickBooks and Sage, as well as a number of specialist programmes.
Durrants had worked with an IT company for about 10 years but became increasingly disillusioned with the service they received. Despite being a long-standing client, the IT staff they had to deal with were disinterested, slow to respond and did not even recognise the Durrants name whenever they contacted them.
How ACT Helped
In June 2013, Durrants decided to work with ACT Systems. They knew that the time was right to invest in their IT and put their trust in ACT to help them do so. The project involved a complete upgrade of their existing IT infrastructure from the provision of a new business server, to new work stations and laptops and hardwired data points. The project involved the transfer of all their existing highly confidential data and software systems.
Durrants are now working with ACT on a monthly support basis, which allows them to budget for their IT costs but also ensures that they continue to run efficiently with minimum downtime.
“Whenever we need to contact the ACT Support Desk, our query is dealt with fast and effectively. The Support Team are also great at keeping us informed of progress”
Durrants also recognise that ACT is an important part of their team and would always consult them at an early stage if they were looking at a new piece of software or upgrades.
“We are very pleased with ACT as our IT Support partner and we would have no hesitation in recommending them to other businesses in our sector.”