Pricing and Packages

Our approach to IT support is simple – we aim to look after all aspects of your IT so that you can focus on running your business. By delivering the highest quality customer service and strategic advice we want to be your trusted and long term IT service provider. Our team of in-house technology specialists are on hand 24/7 to rapidly and effectively respond to your IT issues.

Our packages are simple ‘all you can eat’* services with no hidden costs

Start up

From £59.00
per month plus VAT
  • 3 Computers
  • 0 servers
  • Next business day onsite emergency response
  • Security management
  • Maximum 1 year term
  • Discounted per hour call out rate

Essential

From £99.00
per month plus VAT
  • 5 Computers
  • 0-3 servers
  • Next business day onsite emergency response
  • Security management
  • End user customer asset management portal
  • Quarterly catch-up call
  • Discounted per hour call out rate

Premium

From £350.00
per month plus VAT
  • 10 -75 Computers
  • 1 -3 servers
  • Next business day onsite emergency response
  • End user customer portal
  • IT Roadmap
  • Licensing and Warranty management
  • Security management
  • Server Vulnerability scanning
  • Monthly catch-up call
  • Discounted per hour call out rate

Tailored

POA

  • 75 Computers upwards
  • 4 servers upwards
  • Next business day onsite emergency response
  • End user customer portal
  • IT Roadmap
  • Licensing and Warranty management
  • Security management
  • Server Vulnerability scanning
  • Scheduled monthly engineering visit
  • Monthly catch-up call
  • Included fair usage call out

*All of our plans Include:

  • Unlimited Phone calls per month
  • Unlimited remote support
  • 15 minute target response time
  • 80% first-time fix resolution target
  • Dedicated Consultant & Account Manager
  • Access to Microsoft Office 365
  • CSP billing (services monthly billed by ACT Systems rather than Microsoft)
  • Preferential ESET Antivirus pricing (for servers as well as laptops and desktops)
  • All Billed Monthly

NOTE: all non support related consultancy and project work will be quoted before any work is ever carried out to avoid surprises.

What you can add