Case Studies & TESTIMONIALS

Welcome to our case studies page, where we showcase real-world examples of how we have helped businesses overcome their technology challenges. As a leading provider of IT support services, we pride ourselves on delivering customized solutions that meet the unique needs of our clients. Whether it’s managing complex IT infrastructures, implementing new software applications, or resolving technical issues, our team of experienced technicians has the expertise to provide fast and effective support. Through these case studies, we hope to demonstrate our commitment to delivering exceptional service and helping our clients achieve their business goals.

VIDEO TESTIMONIALS

In this candid dialogue, Jim Green, the Managing Director of Eyesite, shares his experiences working closely with our team, highlighting the key features and benefits that have empowered Eyesite’s success. 

In this insightful conversation, Chris Bauer, the Systems and IT Manager of Shepherd Global, opens up about his close collaboration with our team. He sheds light on the essential features and advantages that have played a pivotal role in driving Shepherd Global’s achievements.

CASE STUDIES

Oxford Media & Business School

Solution: On-premise to cloud migration, Azure AD (Microsoft Entra ID) and Intune.

Quick Circuits 

Solution:
Cyber Essentials certification.

Louisa Fleet Recruitment

 

Solution: New client onboarding and security review.

Luminex Consulting

Solution: New start-up needing data migration from existing domain.

Adnovate Clinical

Solution:
New client onboarding and security review.

Chariot

Solution: Document management solution.

GTO Engineering

Solution: New client onboarding transfer of services.

Eyesite

Solution: Replacing all workstations, full infrastructure update.

HMT LLP

Solution: Improvements in reliability and performance of IT systems.

SDX Energy

Solution: Teams Phone System implementation

Durrants Chartered Accountants

Solution: New client onboarding and upgrade of their existing IT infrastructure.

Venn Life Sciences

Solution: 365 Migration and multi-server virtual environment.

White Rose Energy

Solution: Office and IT Infrastructure move with upgrade to server replication an, phone system and Wi-Fi.

SDX Energy

Solution: Email signature management system.

ACT Systems
4.9
Based on 53 reviews
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ajay duggalajay duggal
13:10 14 Mar 24
great fast personalized service : phoned when needed and connected to my laptop remotely to sort out the issue quickly! Great!
engineering QCL;engineering QCL;
12:21 15 Feb 24
We have used ACT for a number of years, and their reaction to any problem is second to none!
Ian SquiresIan Squires
09:07 14 Feb 24
The ACT team were very professional from contract set-up and onboarding. The whole team were on the network on schedule and the ACT team made sure all users set-ups were all clearly understood. Highly recommended.
Glen TaylorGlen Taylor
13:23 05 Feb 24
Having worked with ACT Systems for almost 15 years I cannot recommend them enough. Keep up the great work guys, here's to the next 15 years!
Tom MarwoodTom Marwood
18:17 13 Dec 23
Absolute pleasure working with the team at ACT. Graeme and Josh are always on hand to answer our complex questions around Cloud and suggesting solutions that best fit the business.Gareth and Mike are also incredibly helpful and friendly, its always nice to feel valued and listened to.The service from the IT support is second to none.
Brian KingBrian King
13:30 12 Oct 23
Joanna AjayiJoanna Ajayi
10:31 23 Aug 23
Great help from Chris as always. Thank you!
Newbury Mobility LtdNewbury Mobility Ltd
15:55 11 Aug 23
Very professional company we so much needed there help and advice. We are looking forward to many years working together.
All of the people I have met and spoken to from ACT have been really friendly and helpful. And you can actually speak to people on the phone easily which is something I didn’t find with my previous provider.I can’t believe the difference in price and service. I wish I had switched earlier but it all felt too complicated so I stayed with my provider until the rates went so high, I had to look elsewhere. I’m not talking a few pounds; I now know I was being ridiculously overcharged.It wasn’t complicated to change at all, the team made it very easy. It’s been several months now and I’m really pleased and would definitely recommend to others
Leung TheodoreLeung Theodore
12:35 28 Jun 23
Prannoy Anand NoelPrannoy Anand Noel
14:59 21 Jun 23
Craig MuirheadCraig Muirhead
17:30 11 May 23
I've had nothing but positive experiences with ACT Systems. Their team is always quick to respond to any issues.
Kevin Stacey29Kevin Stacey29
08:51 27 Apr 23
Mid Devon Motor’s has used ACT Systems since 2019, they provide IT support! Their team is friendly and efficient. They are responsive and I highly recommend them for all your IT needs.
Marcos LarroyMarcos Larroy
10:42 05 Apr 23
I have an issue with the laptop, I wasn´t able to activate the microphone & speaker in Teams. An act system person go into the laptop thru remote control and fix it satisfactory and very quickly answer.
Liam RuddyLiam Ruddy
11:02 22 Feb 23
ACT has provided a quality service response to our company which is very refreshing and comforting from a business continuity perspective. Their technicians are well qualified, knowledgeable and people friendly. It is always a pleasure to request assistance and help from ACT in the knowledge your issue will be dealt with according to their response charter.
Chris ChadwickChris Chadwick
10:17 01 Feb 23
The business I work for have used ACT to manage our IT systems for 15 years or more now and I have no hesitation is highly recommending them. From a personal point of view they respond quickly to any queries or issues I have and are always courteous and friendly. Top marks from me.
JOYCE TSENGJOYCE TSENG
08:07 30 Jan 23
Super quick response for case reported ticket creation, follow-up and completion. It takes only less than 1 day to complete the request and helps on my work efficiency. Thank you ACT team!
Scott HinesScott Hines
12:00 18 Jan 23
Great IT support. Issue sorted within minutes. Big problem for me, easy fix for them.
Jim GreenJim Green
16:38 23 Nov 22
We have been working with ACT Systems for the past decade over our 4 sites and have found them to be progressive, responsive, well established and above all keen to work together in partnership to achieve the same common goal. I have and would recommend ACT Systems to colleagues and friends and family.
Thomas BattThomas Batt
17:20 15 Nov 22
ACT have built a relationship with us for several years now. In that time I have never known them to be anything but extremely professional, competent and responsive.I'm able to discuss any concerns I have with them and am reassured knowing that we can work together to create the best fitting solution for our business. They are genuine pleasure to work with.
Zoe BlakeZoe Blake
06:23 27 May 22
ACT Systems have been Odyssey’s IT Support for many years and have always provided excellent service. I myself have been working closely with ACT Systems for the past 8 years and cannot recommend them enough! Team is super approachable, helpful, and friendly.I am always confident that whatever the issue ACT Systems will sort it. Thank you ACT Systems for your continued support.
OliviaOlivia
09:27 25 May 22
Working with ACT Systems is always very positive. The team are very knowledgeable and that will go that extra mile to resolve an issue or/and give a solution. Thank you for all your help.
Chris LakeChris Lake
10:37 14 Jan 21
We have been working with ACT for over 10 years. They primarily offer a remote support service to us that allows us to log issues and they fix them without having to come on site. Some visits in person are required and available to suit.As our business has grown the support ACT provides has adapted to fit our needs. They also have a projects teams to implement development of infrastructure and planned large scale maintenance which keeps us up to date, secure and running smoothly in all things I.T.The people of ACT are friendly, helpful, knowledgeable, and commercially minded so will always work hard to fix our issues as quickly and with the least amount of disruption possible.I would recommend ACT Systems to anyone looking for value for money and great IT support.Chris Lake - Operations DirectorGlendining Signs Ltd.
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Pricing Example

Mailbox Only

£ 16
05
Per User Per Month + VAT
  • Telephone Support
  • Remote Support
  • Advanced Mail Protection
  • ACT Systems Cloud Backup (SaaS)

Licensing

Getting to grips with licensing requirements can be a complex and confusing process. That’s why we offer licensing services to help you navigate the world of software licensing.

We provide licensing for a wide range of services, including Microsoft Office 365, Microsoft SPLA, and Adobe products. Our team of experts can help you select the right licensing options for your business needs, and ensure that you stay compliant with licensing regulations.

Whether you need licensing for a few users or for an entire organization, our partner relationships can help you find the most cost-effective solution.

With our licensing services, you can be confident that you have the right licenses to support your business operations. Contact us today to learn more about our licensing services and how we can help you find the right licensing options for your needs.

Hardware Procurement

Hardware procurement can be a daunting task for businesses, making sure you have the right equipment for the job is essential. That’s why we offer hardware procurement services to help you find the right equipment for your needs.

Our team of experts will work with you to understand your requirements and help you select the right hardware for your business. Whether you need a new server, basic entry-level PC/laptop, or a high-spec device for resource-intensive programs like CAD software, we can help.

We work with leading hardware vendors to ensure that we can provide you with the latest and most reliable equipment. We also offer competitive pricing to help you manage your hardware procurement needs within your budget.

With our hardware procurement services, you can be confident that you have the right equipment to support your business operations. Contact us today to learn more about our hardware procurement services and how we can help you find the right equipment for your needs.

Mobile Device Management

Mobile devices are an integral part of modern business operations. However, they also present unique security challenges that must be addressed to keep your company data safe.

That’s why we offer mobile device management (MDM) services to help you keep control of your data on mobile devices. Our MDM technology allows you to manage and secure your mobile devices, ensuring that your company data is protected at all times.

Our MDM services include features such as remote wipe, device encryption, and mobile app management, which can help you to protect your company data from unauthorized access or theft. We can also provide guidance on best practices for mobile device security and help you implement policies to ensure compliance with industry regulations.

With our mobile device management services, you can have peace of mind knowing that your company data is secure on all mobile devices. Contact us today to learn more about our MDM services and how we can help you keep your data safe.

Onsite Support

Technology issues sometimes require a physical presence to resolve. That’s why we offer on-site support to our clients, ensuring that we can assist you with any IT issues you may be facing.

Our experienced technicians will come to your location to provide prompt and efficient support, minimizing disruption to your business operations. We can help with a wide range of issues, including hardware repairs, software installations, and network troubleshooting.

Whether you need us for a one-time issue or ongoing support, we’re here to help. Our flexible support packages allow you to customize the level of support you need, ensuring that you have access to the help you need, when you need it.

With our on-site support, you can rest assured that your IT issues will be resolved quickly and efficiently, so you can get back to business as usual. Contact us today to learn more about our on-site support services and how we can help you keep your IT infrastructure running smoothly.

Cyber Security

In today’s digital landscape cybersecurity  has never been so important. That is why we offer comprehensive cybersecurity solutions to help you protect your IT infrastructure from cyber threats and keep your business safe.

Our cybersecurity services include Cyber Essentials certification, a government-backed certification that demonstrates your commitment to cybersecurity best practices. We can guide you through the certification process and help you implement the necessary controls to achieve certification.

In addition to Cyber Essentials, we offer a range of cybersecurity solutions to help you protect your IT infrastructure from cyber threats. Our team of cybersecurity experts can provide advice on best practices and recommend solutions tailored to your specific needs.

We work with trusted partners, such as ESET, to provide advanced protection against viruses, spyware, and other types of malware. Our goal is to ensure that your network and endpoints are secure and protected against cyber threats.

With our cybersecurity solutions, you can have peace of mind knowing that your IT infrastructure is safe and protected. Contact us today to learn more about how we can help you achieve Cyber Essentials certification and keep your business secure.

IT Consultancy

Our IT consultancy services are tailored to meet your specific needs. We will work closely with you to understand your business objectives, and provide bespoke advice to help you achieve your goals. We can help with everything from IT strategy and planning, to infrastructure design and implementation, to ongoing IT support and maintenance.

When you work with us, you can expect:

  • Expert advice: Our consultants are highly skilled and experienced in IT planning, implementation, and management. We will provide you with expert advice to help you make informed decisions about your IT infrastructure.

  • Customized solutions: We will work closely with you to understand your business objectives and provide bespoke advice to meet your specific needs.

  • Cost-effective solutions: We understand the importance of cost-effectiveness in IT planning and management. We will provide you with solutions that meet your needs without breaking the bank.

  • Ongoing support: We offer ongoing support to ensure that your IT infrastructure continues to meet your needs and goals.

With our IT consultancy services, you can be confident that you’re making informed decisions about your IT infrastructure. Contact us today to schedule a call with one of our expert consultants and get a helping hand.

Advanced backups

Your data is vital to the success of your business, and we understand this. That’s why we offer a complete suite of backup solutions to ensure that your data is always secure and safe, no matter what happens. With our advanced backup solutions, you can have peace of mind knowing that your critical data is protected.

Our backup solutions include ACT Systems Cloud Protect, our SaaS Backup solution, and ACT Systems BackUp+, our server backup solution. Both solutions are designed to keep everything from your emails to your documents safe and secure.

ACT Systems Cloud Protect is a cloud-based backup solution that protects your data in the cloud. It supports popular SaaS applications, such as Microsoft Office 365 (Email, SharePoint, Teams & OneDrive), and provides daily backups to ensure your data is always protected. With Cloud Protect, we can easily restore your data in case of accidental deletion or other data loss events.

ACT Systems BackUp+ is our server backup solution that provides comprehensive protection for your server data. It includes features such as file-level backups, image-level backups, and application-aware backups. BackUp+ also offers a range of recovery options, including full server restores, granular file restores, and virtual server recovery.

With our advanced backup solutions, you can be confident that your data is secure and safe, no matter what happens. We understand the critical nature of data backup and provide 24/7 monitoring and support to ensure that your backups are always up to date and ready to use.

Don’t risk losing your critical data. Contact us today to learn more about how ACT Systems Cloud Protect and ACT Systems BackUp+ can help keep your data safe and secure.

System Maintenance and Monitoring​

Ongoing system maintenance and monitoring is critical to the success of your business. That’s why we offer comprehensive System Maintenance and Monitoring services to keep your IT systems up to date and healthy.

Our team of experts will ensure that all your systems are up to date with the latest security patches and updates. We use advanced monitoring systems to proactively identify potential issues before they become major problems. This approach minimizes downtime, reduces IT support costs, and ensures that your systems are always running smoothly.

Our System Maintenance and Monitoring services include:

  • Regular system updates: We will ensure that your systems are up to date with all the latest security patches and updates to keep them secure.

  • 24/7 system monitoring: Our advanced monitoring systems will constantly monitor your systems to identify potential problems before they cause any disruption to your business.

  • Proactive maintenance: We will perform routine maintenance tasks to ensure that your systems are healthy and running smoothly.

  • Predictive analysis: Our team will analyze system data to identify potential problems and take preventive action to minimize downtime.

With our System Maintenance and Monitoring services, you can focus on your core business activities while we take care of your IT systems. Our proactive approach will ensure that your systems are always up to date and healthy, reducing the risk of downtime and maximizing your productivity. Contact us today to learn more about how we can help you keep your IT systems running smoothly.

Infrastructure Support

At ACT Systems, we understand the importance of having a stable and optimized IT infrastructure. Our Infrastructure Support services are designed to help you achieve just that. Our team of experts has extensive experience in managing and maintaining a wide range of IT systems, including servers, local and cloud storage, networking equipment, and Microsoft Azure cloud infrastructure.

With our proactive approach, we will regularly review your infrastructure to ensure that it is up to date and stable. We understand that technology is constantly evolving, and our team stays on top of the latest industry trends and best practices to ensure that your infrastructure is optimized for your business needs. Whether you need help with server management, storage optimization, or network security, we have the expertise to help.

Our Infrastructure Support services include:

  • Server management: We can manage and monitor your servers to ensure they are always up and running smoothly.

  • Storage optimization: We will help you optimize your local and cloud storage solutions to ensure that you have the space you need for your data and applications.

  • Networking equipment management: We can manage and maintain your networking equipment to ensure that your business stays connected.

  • Microsoft Azure cloud infrastructure: Our team has extensive experience in managing and maintaining Microsoft Azure cloud infrastructure, allowing you to take advantage of the latest cloud technologies while ensuring your data is secure.

Contact us today to learn more about how we can help you optimize your IT infrastructure and stay up to date in an ever-changing digital world.

Desktop Support

Desktop support is a crucial service that ACT Systems offers to ensure the smooth operation of your business. Our team of skilled technicians is equipped with the necessary knowledge and tools to remotely support your devices with a wide range of IT issues.

We understand that IT issues can occur at any time and can cause disruptions to your work. That’s why we offer flexible user support packages that are tailored to your business needs. Our expert support team will be on hand to provide prompt and efficient support direct to your desktop, allowing you to focus on your day-to-day work without any distractions.

Our desktop support services cover a broad spectrum of IT issues, including Outlook signature, printer issues, and hardware problems. We strive to resolve all issues quickly and efficiently to minimize any downtime and ensure that your devices are up and running as soon as possible.

In addition to resolving issues, we also provide proactive desktop support to prevent problems from occurring in the first place. Our team can monitor your devices and systems, perform routine maintenance tasks, and identify potential problems before they cause any disruptions to your business.

Overall, our desktop support services are designed to give you peace of mind, knowing that your IT systems are in the hands of experienced professionals. Contact us today to learn more about how we can help keep your devices running smoothly.